Privacy Notice

  1. The personal information we use
    1. Information we collect about you
    2. Sources of the information we collect
  2. How we use your personal information and the basis on which we use it
  3. Your rights over your personal information
  4. Information Security and Storage
  5. Contact Us
  6. Changes to the Policy

Proclaim Insurance Surveyors and Loss Assessors Pvt. Ltd., together with other members of its group, including but not limited to those listed at Proclaim Insurance Surveyors and Loss Assessors Pvt. Ltd. ("us", "we", or "our") are committed to compliance with data protection laws. This Privacy Notice describes how Proclaim collects, uses, shares and secures your personal information and non-personal confidential information when we provide our services as loss assessors. It also describes your choices regarding use, access and correction of your personal information. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.


1. Personal information we use

As a Loss Adjuster, we need to obtain information about the individuals covered in an insurance policy, or individuals that are beneficiaries of, or have made claims under, an insurance policy, or individuals who are involved in an incident giving rise to an insurance claim. This is so that we can properly assess the claim. This privacy notice applies to any individual whose personal information we process in the course of providing the services (each a "data subject" or "you").

We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data.

1.1 Information we collect about you

The type of information we may collect and process about you will depend upon the type of insurance we are offering or underwriting. It may include any of the below (where permitted by law):

We may also collect information about criminal convictions or offences where authorised by law.

1.2 Sources of the information we collect

We collect personal information from you directly when you voluntarily provide it to us, for instance if you send a claim intimation mail with personnel details of policy holder.

Occasionally we may collect your personal information from a third party, in particular from authorised, regulatory, public sources such as government regulators, industry self-governing bodies and other publicly available records. This will be most common when we are complying with our legal obligations regarding money laundering and other financial crimes. If appropriate, in these circumstances we will either notify you of our sources or seek your consent to their use.

2.How we use your personal information and the basis on which we use it

We use your personal information to:

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

If it is necessary that we process your sensitive personal information for one of the purposes listed above, we will only do so where one of the following applies:

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities, cookies and tracking technologies or when we process sensitive personal information). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Notice.

3. Your rights over your personal information

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

If you would like to discuss or exercise such rights, please contact us at the details below.

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.

We will contact you if we need additional information from you in order to honor your requests.

4. Information Security and Storage

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your personal information for as long as we have a relationship with you, and for a period thereafter, in line with our local regulatory requirements and for business analysis.

5. Contact us

If you have questions about your rights or concerns regarding the way in which your personal information has been used, please contact us at the address communicated within the relevant Privacy Notice If you would like to request to us to take action on, your personal information, subject to local laws and regulations, you can submit a request here.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority.

6.Changes to the Privacy Policy

You may request a copy of this Privacy Notice from us using the contact details set out above. We may modify or update this Privacy Notice from time to time.

If we change this Privacy Notice, we will notify you of the changes. Where changes to this Privacy Notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).

Last status: Jan 2023